When you buy in our online store you have 30 days to return the product from the moment you receive it , either because you regretted it, because the product is different from what you ordered or because it has a problem.

The return shipment to our store is at your own expense and responsibility, it is important that the product arrives in good condition.

When can I make the change?

If you approach in person, in the moment.

If you send it by mail, attach your contact information, as soon as the status of the product is verified we will contact you to proceed with the change.

When do I get my money back?

Once the package arrived at our store and we confirmed that it is okay, to make sure there were no problems. To know when you will see the money credited, you can check the accreditation deadlines for each means of payment via email to lasmeninassantelmo@gmail.com.