When you buy in our online store you have 30 days to return the product from when you receive it , either because you regret it, because the product is different from what you ordered or because it has a problem.

The return shipment to our store is at your own expense and responsibility, it is important that the product arrives in good condition.

When can I make the change?

If you approach in person, in the moment.

If you send it by mail, attach your contact information, as soon as the status of the product is verified we will contact you to proceed with the change. 

When do I get my money back?

Once the package arrives at our store and we confirm that it is ok, to make sure there was no problem. To find out when you will see the money credited, you can consult the crediting deadlines for each means of payment via email to lasmeninassantelmo@gmail.com.